Terms of Service

You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

The Service supports multi-user organisations. The person who creates an organisation is the owner. Owners may invite team members and assign roles with different permission levels. You are responsible for all actions taken by members of your organisation.

You must notify us immediately at hello@localflow.travel if you suspect unauthorised access to your account. We recommend enabling two-factor authentication (available in Settings).

You must be at least 18 years old to use the Service.

Localflow is offered on a subscription basis. Current plans, pricing, and included features are described at localflow.travel/pricing. Plan limits (e.g. maximum workflows, maximum team members) apply as described for your chosen plan.

Subscriptions are billed in advance on a monthly or annual basis through Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis. All fees are in USD unless otherwise stated.

We may offer a free trial period. At the end of the trial, your subscription will automatically continue at the applicable plan rate unless you cancel before the trial ends.

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately and are charged on a pro-rated basis. Downgrades take effect at the next billing cycle.

You may cancel your subscription at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until that date. We do not provide refunds for partial billing periods unless required by law.

If a payment fails, we will retry and notify you by email. If payment is not resolved within 14 days, your account may be suspended. Data is retained for 30 days after suspension before permanent deletion.

You are responsible for any applicable taxes. Prices shown exclude GST, VAT, or other taxes unless stated.

You retain full ownership of all data, content, and information you input into the Service ("Customer Data"). We claim no intellectual property rights over your Customer Data.

You grant us a limited, non-exclusive licence to process your Customer Data solely to provide and improve the Service as described in our Privacy Policy. We will not use your Customer Data to train AI models or share it with third parties except as described in the Privacy Policy.

You may export your data at any time from Settings → Data Export. We support export in standard formats (JSON/CSV).

Upon termination of your account or organisation, your Customer Data will be deleted within 30 days, except where we are required to retain it by law (e.g. payment records).

We implement reasonable technical and organisational measures to protect your data as described in our Privacy Policy. However, you are responsible for ensuring that your use of the Service complies with applicable data protection laws, including obtaining any necessary consents from your own clients whose information you store in Localflow.

The Service, including its software, design, trademarks, and content (excluding Customer Data), is owned by us or our licensors and protected by intellectual property laws. These Terms do not grant you any right to use our trademarks or branding.

If you provide us with feedback, suggestions, or feature requests, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without compensation to you.

We aim to provide a reliable Service but do not guarantee 100% uptime. We may perform scheduled maintenance with advance notice where possible.

We provide email support at hello@localflow.travel. Response times vary by plan. We do not currently offer SLA-backed uptime guarantees or dedicated support unless agreed separately in writing.

We may add, modify, or remove features at any time. For material reductions in functionality, we will provide at least 30 days' notice where practicable.

You may terminate your account at any time by cancelling your subscription and deleting your organisation from Settings.

We may suspend or terminate your access immediately if you breach these Terms, fail to pay amounts owed, or if we are required to do so by law. We will give reasonable notice where practicable except in cases of serious breach or fraud.

Upon termination, your right to use the Service ceases immediately. Sections 5 (Your Data), 7 (Intellectual Property), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), and 14 (Governing Law) survive termination.

These Terms and our Privacy Policy constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.

Our failure to enforce any provision of these Terms shall not constitute a waiver of that right.

You may not assign your rights under these Terms without our written consent. We may assign our rights to a successor in connection with a merger, acquisition, or sale of assets.

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes by email or in-app notification. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.